Troubleshooting & FAQ
Convenience
- My Docking Station is not turning on or its LED is red
- Follow these steps.
- My Sensor Dot is not turning on
- Follow these steps.
- The LED on one of my Sensor Dots is red
- Stop using that Sensor Dot and contact support. You may have reached the maximum number of allowed battery cycles.
- How long will the battery in a Sensor Dot last?
- When fully charged, a Sensor Dot should last for at least 24 hours in recording mode.
- How long will it take to charge a Sensor Dot?
- Completely charging a fully depleted Sensor Dot will take approximately 3 hours.
- How do I reset a Docking Station?
- Press the reset button on the back of the Docking Station for 10 seconds to restore factory settings. All settings and stored recordings will be permanently deleted.
- How do I switch a Docking Station or Sensor Dot off?
- Disconnect the Docking Station from power by unplugging the power adapter. Any docked Sensor Dots will power off as well.
- My patient's skin is irritated underneath or near an adhesive
- Contact Byteflies support.
If you are still experiencing issues, please contact Byteflies support.