Troubleshooting & FAQ

Convenience

If you have a medical emergency, contact your local emergency services!

My Docking Station is not turning on: Follow these steps.
My Sensor Dot is not turning on: Follow these steps.
The LED on the back of my Docking Station is red: Follow these steps.
The LED on one of my Sensor Dots is red: Stop using that Sensor Dot and contact your healthcare provider or support.
My skin is irritated underneath or near the Patch: Contact your healthcare provider or support.
My Sensor Dot fell out of the cradle: Verify that the LED is still blinking green and place it back in the cradle.
I disconnected electrodes from the 4-wire Cradle: If you received specific instructions to reconnect/reapply them, follow those instructions. Otherwise, contact support.
How long will the battery in a Sensor Dot last?: When fully charged, a Sensor Dot should last for at least 24 hours in recording mode.
How long will it take to charge a Sensor Dot?: Completely charging a fully depleted Sensor Dot will take approximately 3 hours.
Should I clean my Byteflies Kit?: You don't have to, but if you think it is necessary you can wipe down the components with a clean, dry cloth. Never use liquids. When in doubt, please contact your healthcare provider.
Is my data secure?: Byteflies follows very strict security guidelines. If you'd like to learn more about what we do with your data, see the Privacy & Data Rights section.

You should always try to contact your healthcare provider or study staff first in case of non-urgent issues. If that did not work or is not possible, you can contact Byteflies support directly.