Troubleshooting & FAQ
Convenience
If you have a medical emergency, contact your local emergency services!
- My Docking Station is not turning on
- Follow these steps.
- My Sensor Dot is not turning on
- Follow these steps.
- The LED on the back of my Docking Station is red
- Follow these steps.
- The LED on one of my Sensor Dots is red
- Stop using that Sensor Dot and contact your healthcare provider or support.
- My skin is irritated underneath or near the Patch
- Contact your healthcare provider or support.
- My Sensor Dot fell out of the cradle
- Verify that the LED is still blinking green and place it back in the cradle.
- I disconnected electrodes from the 4-wire Cradle
- If you received specific instructions to reconnect/reapply them, follow those instructions. Otherwise, contact support.
- How long will the battery in a Sensor Dot last?
- When fully charged, a Sensor Dot should last for at least 24 hours in recording mode.
- How long will it take to charge a Sensor Dot?
- Completely charging a fully depleted Sensor Dot will take approximately 3 hours.
- Should I clean my Byteflies Kit?
- You don't have to, but if you think it is necessary you can wipe down the components with a clean, dry cloth. Never use liquids. When in doubt, please contact your healthcare provider.
- Is my data secure?
- Byteflies follows very strict security guidelines. If you'd like to learn more about what we do with your data, see the Privacy & Data Rights section.
You should always try to contact your healthcare provider or study staff first in case of non-urgent issues. If that did not work or is not possible, you can contact Byteflies support directly.